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E-maintenance: review and conceptual frameworkProduction Planning & Control, Vol. 19, No. 4. (2008), pp. 408-429.
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AbstractE-maintenance is an emerging concept generally defined as a maintenance management concept whereby assets are monitored and managed over the Internet. Nevertheless a lot of complementary definitions exist in which are introduced the principles of collaboration, knowledge, intelligence, etc. There is no consensus and the number of references and work is huge without a unique repository to ensure consistency. Consequently the aim of this research and review note is to define more precisely the emerging concept of e-maintenance and then to propose and discuss a conceptual e-maintenance framework based on a Zachman framework. Such a framework can facilitate a widespread understanding of e-maintenance and provide useful guidance for supporting e-maintenance deployment through services, processes, organisation and infrastructure. It should serve as a reference for an inventory on all the work related to this topic.
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